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Cancellation and Refund Policy

Cancellation and Refund Policy

Last Updated: 08-08-2023

Welcome to V1BE (“Website,” “Site,” “We,” “Us,” or “Our”). This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds for orders placed on the website www.v1be.in (“Website”) will be processed. By making a purchase on the Website, you agree to comply with and be bound by this policy.

  1. Order Cancellation:
    1.1. You may request to cancel an order before it has been shipped. To request cancellation, please contact our customer support team at hello@v1be.in
    1.2. We will make every effort to accommodate your request, but order cancellations are subject to our discretion. If the order has already been processed and shipped, it cannot be canceled.
  2. Refund Eligibility:
    2.1. Refunds will be considered for eligible orders that have been canceled in accordance with section 1 or for orders with valid reasons as specified below.
    2.2. Refund requests must be made within 7 days of receiving the order.
  3. Valid Reasons for Refunds:
    3.1. Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a refund. Please provide a video recording while unboxing the order.
    3.2. Incorrect Product: If you receive a product different from what you ordered, you may be eligible for a refund. Please provide a video recording while unboxing the order
  4. Refund Process:
    4.1. To initiate a refund request, please contact our customer support team at hello@v1be.in
    4.2. Provide your order details, including order number, product name, and reason for the refund request.
    4.3. Our customer support team will review your request and may require additional information or evidence to process the refund.
    4.4. Once your refund request is approved, the refund will be processed using the original payment method. Please allow 7-10 business days for the refund to reflect in your account.
  5. Non-Refundable Items:
    5.1. Certain items, such as personalized/customized items, sale items, or discounted items are not eligible for refunds.
  6. Return Shipping:
    6.1. If a return of the product is required for processing a refund, we will provide you with instructions on how to return the item. Return shipping costs may be reimbursed in certain cases of valid refunds, as determined by us.
  7. Changes to the Cancellation and Refund Policy:
    7.1. We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised policy.
  8. Contact Us: If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at hello@v1be.in

By making a purchase on the V1BE Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellation and Refund Policy.

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